HSBC Securities Services (HSBC) Transfer Agency (TA) has implemented globally the image and workflow system AWD. AWD is designed to facilitate operational efficiency gains in high-volume functions such as shareholder subscriptions and redemptions, and account opening. It also complements the TA client service and distribution support model on a global basis. The new technology was introduced over a period of two years. HSBC clients now benefit from more efficient processing, reduced risk and a standardised service across the various TA locations.
Gina Slotosch, Head of Global Product Management, Transfer Agency, HSBC Securities Services, said, “AWD is supporting us to deliver a consistent offering to our clients and provides the scalability for future growth. It will help us to optimise our business efficiency around the world and to complete our transformation initiatives. Our clients will benefit through streamlined processes which will lead to an even better customer experience.”
